arthurspools.com

poollover says: I should have known better than to trust a reseller whose only third party review is an "F" with the Better Business Bureau. But I was really taken in by what seemed to be the largest selection of above ground pools I had ever seen. Of course when I got screwed in the end, I started to take a harder look at the veneer that was my first impression of arthurspools.com. First off, once you gloss over the number of sizes they offer, you will notice they only have 4 or 5 in stock. The rest are "custom orders" which could take weeks - even months. Total bait and switch. Then there is the total lack of integrity. I called several times and each time was given a different name - but I could swear 3 of the names I was given came from the same voice. But I never got the same answer, and nothing I was told was true. I got the pool, it was not the right size. I called and they said the manufacturer mislabeled the box. Is that my fault? It was missing parts, which I was told I had to call the manufacturer. I called the number on the warranty paperwork - out of business. Called the phone company to research for a replacement number - the company had gone out of business 2 years prior to my purchase. Which means I was sold a pool without a warranty. I called to report this and I got some BS story about how it was news to him and oh we'll get right on it. Of course they never changed their website to report this. I called my credit card company and made a big stink. I had all my documentation to prove my case. They reversed the charges and I sent a certified letter to the address on file for arthurspools.com, to let them know they can make arrangements to pick up their pool - of course the letter came back saying "undeliverable Address". Figures.

I was looking at all the other websites and could not believe how many pools (...) offered. Most sites have 5 or 6 these guys have tons. And there response time is pretty good. I guiess they can get a little busy fropm time to time. But it looks like they have good pools

Arthur's Pools call themselves the pool experts and this just may be so, For they stock more pools in more sizes and styles than anyone else I have seen. They offer these pools at very low prices and they have a wide database of information in installing, using and maintaining your above ground pool

I am not focusing on the product because I do not have the product, although I believe that customer service is VERY important in any company that deals with the public. My experience with this company as far as customer service is not positive. I ordered my pool five weeks ago and I still do not have anything I have ordered. I ordered the largest pool therefore it is quite a bit of change. I have been told wrong information on the size of the braces by one employee, I was told I should have it within three weeks. I was told that someone would call me with deliver dates, not of these things have come to pass. I have called their toll free number and it acts like a fax, I have called their regular phone number and there is no answer. I am getting concerned that I purchased my pool from a company that does not exsist. My advice to anyone who is purchasing a pool is to do it from another company.