dell.com

Facebook User (Casual Visitor)

The best use of this site is Shopping.

Comments: I own two desktop computers and one laptop. The prices at the time of purchase was the lowest and their computer had everything I needed at that time. I like the fact that I can build my computer from scratch and add the things I want. I also like their long warranty plans. The only problem is with their current customer service which used to be very good.

experimentaltech (First Time Visitor)

The best use of this site is Shopping.

Comments: They give good deals for the worst computers. I don't care about having a laptop which lets me change covers if it gives me a BSOD when i use photoshop. Too many people report crashes with dell computers so avoid this brand.

rakit (Power Visitor)

The best use of this site is Shopping.

Comments: We use mostly Dell products or a local computer store. The Dell web site is way better than the local store. But the local store has really good staff, so we use them as well. However, we like being a Dell customer and would recommend them and find their web site very helpful. Enjoy the easy ability to customize the system to match our needs and our budget.

converse03 (Enthusiast)

The best use of this site is Other.

Comments: Dell kann ich jedem weiterempfehlen.

alpha says: MEDIUM PRODUCT'S PROGRESS IT'S NOT GOOD (8)

smilesol_com says: smilesol*com

alexandrah says: I had to look for a new battery for my laptop, and found the site to bell well executed. I found what i was looking for pretty fast, just need to figure out delivery now. anyhow, dell rulz. they have good product for more than fair prices..

I HAVE A DELL COMPUTER AND HAD TO HAVE A MODEM REPLACED WITH NO PROBLEMS. THEY WERE GREAT IN WHEN TRYING TO FIND THE PROBLEM AND TRYING DIFFERENT RESOLVES TILL IT WAS FOUND OUT IT WAS THE MODEM. HAD A REPAIRTECH AT OUR HOME THE NEXT DAY. THEY WERE ALL POLITE AND HELPFUL. AS YOU CAN SEE IT'S A FIVE STAR AND SHOULD BE MORE STARS!!

In the industry to which I work it is vital that I can zoom to a site, locate information needed, and return back to my task at hand. I make the final purchase decisions and getting the best for the right price, I find that the Dell site gives me enough information at my fingertips prior to speaking with a representative if I opt not to purchase on-line. This site excedes my expectations and am very pleased with the end results.

OK- The Customer Support from this site has gone way down in the past couple years. Just look at the effort that it took me to return a product. First of all, the return instructions on the website are prohibitively unhelpful. Not only is the return mailing address nowhere to be found on the site, but the policies are highly confusing, as different rules apply to differnt types of products. There was no mention of any forms necessary for a returned product. Here are the steps that I took.1) I called 1-800-WWW-DELL. The Phone Support representatives are almost unintelligible, and are extremely unhelpful. I had trouble understanding an return address that one was trying to read me, and I asked him to point me to a URL where I could see the information, or to e-mail me the information; he was unable to do either.2) I tried the online "chat" feature. After submitting my question and waiting for half an hour, I began to realize that no one was going to answer me.3) I mailed a complaint and a question through the online form. After 8 hours, I received a reply e-mail apologizing for my trouble with the website and phone representative. Again, the return policy was explained. It did not address my real question, which was the return mailing address and requirement for forms to be filled out.I am now waiting for another response from the service department. I am extremely frustrated and will probably never do business with them again. I used to have great experiences with Dell's support staff, but has definitely deteriorated in the past two years.