blockbuster.co.uk

The selection is pretty good, but there are many, many problems. The first problem that becomes apparent is that despite their huge number of films, they often have only one copy of each, so you really have little chance of actually getting the films you want. They have more copies of better known films, but the demand is often so high that you have no chance of getting those either. During my time using the service it was not uncommon for me to have over thirty DVDs on my wanted list, but still have Blockbuster unable to provide me with three. So that is just extremely annoying, but other things are absolutely unforgivable! Discs have a habit of not arriving, and Blockbuster has a habit of not receiving them when you send them back to them. Prior to Blockbuster, I cannot remember ever losing anything in the post before, but during my two months using Blockbuster two discs managed to get lost in the post. A friend of mine was also using the service at the same time, and also had two films lost in the post. This wouldn't be so bad if their customer services were willing to correct these problems, but Blockbuster do not even HAVE ANY customer service team. They provide no phone number, and emails to the customer service address get an automatic reply saying they cannot provide email support. The only way to contact Blockbuster is via a web-based contact form. I submitted four messages to them via this form over a period of one month, but never received any reply. Because I was unable to report the disc I had sent back to them as missing, they continued to charge my credit card for the service. Long after I had cancelled my account and long after they had stopped sending discs to me I was still being charged. If you cancel your account while there is still a disc lost in the post, you continue to pay for the service, but don't receive any more discs! Apparently the only way to stop this is to ask your credit card company to refuse payment from Blockbuster. In short: The idea is good (although done by a hundred other companies before them), but there is such poor execution and absolutely no customer service support.