Frequently Asked Questions
Top Questions
Accounts & Subscriptions
When I try to sign up for my site, I see a different site listed. What should I do?
Do I need to pay to have my site listed on Alexa.com?
Can I sign up for the INTRO subscription without claiming my site?
I can’t log in to Alexa
How do I cancel my subscription?
Certify Your Site
How do I certify my site?
What are Private Stats?
I certified my site, why didn’t my rank change?
What are visitors, pageviews, and visits?
Where can I find my Alexa certify javascript snippet?
How do I publicly display or hide my directly-measured certified stats?
Why does the directly-measured certify data differ from my other analytics package?
Is all directly-measured data for my site public?
I’m having trouble putting the certify code snippet on my page(s), what can I do?
Claim Your Site
How do I check the HTML of my home page to see the Alexa Verification ID?
When I try to sign up for my site, I see a different site listed. What should I do?
How do I claim my “Google Sites” hosted site?
Claiming a site hosted on Ning
Can I edit my site information without claiming my site?
How do I claim my site?
How do I claim my Blogger/blogspot.com site?
How do I claim a WordPress blog?
Miscellaneous
When I try to sign up for my site, I see a different site listed. What should I do?
How do I opt out of being measured by Alexa when I surf the web?
Can I include Alexa data in my report/book/presentation/article/etc.?
Do you have an XML feed of Alexa’s data?
How can I submit my site to Alexa?
What should I do if I don’t want Alexa to crawl my site?
Can I see more historical data than what’s shown on the Alexa website?
Jigsaw: What is the Jigsaw information and where does it come from?
How do I contact Alexa Customer Service?
Can I advertise on Alexa?
Why is the rank shown in my Widget different than on the Alexa website?
Why is Alexa crawling my site?
Premium Listing
What exactly does a Premium Listing get me?
Will a Premium Listing change my rank?
Will buying a Premium Listing change the Alexa search results?
How do I edit my Premium Listing?
Reviews
How do I write a Review?
How do I delete a review I wrote?
Do I need an Alexa account to write a Review?
Reviews Guidelines
Responding to and removing Reviews
Site Audit
When are Site Audits run?
Can I download a PDF of the full report?
Can I run a report on a path?
Can I run a report on a subdomain?
What happens to my Site Audits if I cancel my subscription?
Where’s my Site Audit?
What is the Alexa Site Audit?
How does the Site Audit work?
Toolbars
How do I switch between the Alexa toolbar and statusbar on Firefox?
How do I disable/hide the Alexa toolbar?
I installed the toolbar for Internet Explorer, but I see a popup asking me to add buttons that I can not get rid of or clear.
Why doesn’t Alexa Sparky/statusbar appear in Firefox?
How do I create a Toolbar that’s valuable to my audience?
Why create a Toolbar?
Does my custom Toolbar count my users in Alexa’s traffic stats?
What metrics about my custom Toolbar are available to me?
What Toolbar features do you recommend?
Are there any required Toolbar features?
Do my users have to accept Alexa’s EULA?
Can I make a Toolbar in any language?
Do I need to be a programmer to create a Toolbar?
Is there a directory of all custom Toolbars?
How will users find my Toolbar?
Can a user install more than one custom Toolbar at a time?
Can I customize my Toolbar install page?
Can I host the Toolbar installers directly on my site?
What browsers does my custom Toolbar support?
What if I no longer want to offer a Toolbar?
Can I update or reconfigure my Toolbar once it’s published and in use?
Can I use my own graphics for my Toolbar?
How do I create a custom Toolbar?
Can I create a Toolbar that is customized with my brand and links?
What is the Alexa Toolbar?
What browsers does Alexa have toolbars or add-ons for?
Alexa Toolbar Options
How do I uninstall the Alexa Toolbar for Internet Explorer?
How do I uninstall Sparky / Alexa Toolbar for Firefox?
How do I remove the Alexa extension for Google Chrome?
What does the Wayback button do?
Why do I get “No data” on all the sites I visit?
I installed the Toolbar for Internet Explorer but I don’t see it, or it is blank.
Is the Alexa Toolbar spyware?
Why does my anti-spyware program say Alexa is a Trojan?
I tried to install Sparky but nothing happened. What now?
Custom error handling & location bar search with the Toolbar
Unlocking your Alexa Toolbar
Top Sites
How can I add my site to Alexa’s Top Sites by Category (directory)?
Does Alexa have a list of its top-ranked websites?
Where do Alexa’s Top Sites by Category come from?
How do I change my listing in Alexa’s Top Sites by Category directory?
Where do the site titles and descriptions come from?
Is Popularity in the Top Sites by Category directory based on Traffic Rank?
How do I open the free Top 1,000,000 Sites file?
Can I get a list of top sites using web services?
Why isn’t country X in the Top Sites By Country list?
Traffic Stats
What’s going on with my Alexa Rank?
How can my rank get worse when my site traffic is getting better?
What exactly is the Alexa Traffic Panel?
Why doesn’t my site have a regional Traffic Rank?
How are Top Sites by Country determined?
Why is my site’s Traffic Rank “No data” or “No rank”?
How are Alexa’s traffic rankings determined?
How reliable are Alexa’s traffic rankings?
How can I see the history of a site’s traffic ranking?
Can the Alexa rankings be cheated?
Why doesn’t Alexa match up with my Site Analytics?
Why does Alexa say my visitors come from country X?
Subdomains — Where Visitors Go
Do I need to register my site to get Alexa stats?
Why is my Average Traffic Rank higher than on the graph?
Why doesn’t Alexa have a Traffic Rank?
How do I read the Audience Demographics data?
Where does Alexa get its search results?
Does Alexa favor Alexa-friendly sites in search results?
How can I show my Alexa ranking to my site’s users?
Update Your Site Info
Can I edit my site information without claiming my site?
How can I change/submit the Contact Info for my site?
Why is another site listed as the owner of my site?
How does Alexa get Contact Info for sites?
How can I remove my site’s contact information?
Can I remove my site from Alexa’s Site Info pages?
How do you determine the “Sites Linking In” Statistic?
Sites Linking In – but I have more than that!
How are Related Links determined?
Can you update my site’s Online Since information?
